Privacy policy

Privacy Policy

I. Collection and Use of Personal Information

When you use the services of the "Lanzhou Caikong Supply Chain Management Co., Ltd." mall, we may request you to provide personal information. The "Lanzhou Caikong Supply Chain Management Co., Ltd." mall will use this information in accordance with this privacy policy. You are not obligated to provide the personal information we request, but in many cases, if you choose not to, we will be unable to provide you with our products or services or respond to any issues you encounter.

The following are examples of the types of personal information that Lanzhou Caikong Supply Chain Management Co., Ltd. mall may collect and how we use such information:

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various types of information, including your name, mailing address, phone number, email address, and contact preferences.

When you use the Lanzhou Caikong Supply Chain Management Co., Ltd. mall to purchase goods or gift cards, the mall may collect information related to the relevant individuals you provide, such as names, mailing addresses, email addresses, and phone numbers. Lanzhou Caikong Supply Chain Management Co., Ltd. mall will use this information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.

In certain jurisdictions, for the purpose of complying with legal requirements, we may request users to provide government-issued identification, but only in limited circumstances, such as customs clearance.

IV. How We Use Your Personal Information

We will notify you promptly of the latest product releases, software updates, and event previews. If you do not wish to be included on our mailing list, you can opt out at any time by updating your preferences.

We may use your personal information (such as your email address or phone number) to verify and identify users.

We may use personal information to send important notifications, such as order information related to your purchases. Since these communications are crucial for your interaction with the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as auditing, data analysis, and research to improve the products, services, and communication with customers of Lanzhou Caikong Supply Chain Management Co., Ltd. mall.

Our system integrates SDKs such as cn.jpush.android (Jiguang; Jiguang Push), com.huawei.hms (Huawei; Huawei Push), com.alipay (Alipay; Ali Travel Code; Ali Sesame Credit Real-Name Authentication; Sesame Authentication), and com.tencent.bugly (Bugly; Tencent Bugly). These will push messages to you via the APP to send the latest system news.

V. Collection and Use of Non-Personal Information

We also collect data that, by itself, cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are examples of the non-personal information we may collect and how we use it:

We collect information such as occupation, language, postal code, area code, unique device identifier, referrer URL, location, and time zone in which users use our products to better understand customer behavior and improve our products, services, and advertising.

We collect information about customer activities on our website. We aggregate this information to help us provide more useful information to customers and understand which parts of our website, products, and services are of most interest to customers. For the purposes of this privacy policy, aggregated data is considered non-personal information.

We may collect and store detailed information about how you use our services, including search queries. This information may be used to improve the relevance of the results provided by our services. This information typically does not involve your IP address, except in the following limited cases: when we need to ensure the quality of services provided over the Internet.

VI. Cookies and Other Technologies

The Lanzhou Caikong Supply Chain Management Co., Ltd. mall, emails, and advertisements may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, show us which parts of our website people have browsed, and measure and improve the effectiveness of advertising and web searches. We consider information collected through cookies and other technologies as non-personal information. However, if local law considers an Internet Protocol (IP) address or similar identifier as personal information, we will also treat such identifiers as personal information. Similarly, for the purposes of this privacy policy, when non-personal information is combined with personal information, we will consider the combined information as personal information.

Like most Internet services, we also automatically collect certain information and store it in log files. This information includes IP addresses, browser types and languages, operating systems, and date/time stamps.

We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect overall audience demographic information about our user base. Lanzhou Caikong Supply Chain Management Co., Ltd. mall may use this information for our marketing and advertising services.

Pixel tags allow us to send emails in a customer-readable format and inform us whether the email has been opened. We can use this information to reduce or eliminate the number of emails sent to customers.

VII. Other

Lanzhou Caikong Supply Chain Management Co., Ltd. mall may be required to disclose your personal information in accordance with laws, legal proceedings, lawsuits, or requests from public authorities and government agencies, both within and outside your country of residence. If we determine that disclosure is necessary or appropriate for matters related to national security, law enforcement, or other issues of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users, we may also disclose information about you. Additionally, in the event of a reorganization, merger, or sale, we may transfer all the personal information we collect to the relevant third party.

Protection of Personal Information

Lanzhou Caikong Supply Chain Management Co., Ltd. mall places great importance on the security of your personal information. We use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data at Lanzhou Caikong Supply Chain Management Co., Ltd. mall, we use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, even when we use third-party storage space.

VIII. Privacy Concerns

If you have any questions or concerns about the privacy policy or data processing of Lanzhou Caikong Supply Chain Management Co., Ltd. mall, or if you wish to file a complaint regarding a possible violation of local privacy laws, please contact us. You can reach us at any time by calling the support phone number of Lanzhou Caikong Supply Chain Management Co., Ltd. mall.

When we receive privacy inquiries or access/download requests, we will classify the contacts and attempt to resolve the specific issues or questions you raise. If your issue involves significant matters, we may request additional information from you. All contacts raising significant issues will receive a response. If you are not satisfied with the response you receive, you can forward your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels based on your actual situation. Lanzhou Caikong Supply Chain Management Co., Ltd. mall may update its privacy policy at any time. If we make significant changes to the privacy policy, we will post a notice and the updated privacy policy on our company website.

Permission Descriptions

• <android.permission.WRITE_EXTERNAL_STORAGE>: Obtain user SD card files, with user authorization, for modifying avatars in the personal center and consulting relevant product information with customer service before purchasing goods.

• <android.permission.CAMERA>: Access the camera, with user authorization, for modifying avatars in the personal center and consulting relevant product information with customer service before purchasing goods, as well as scanning QR codes on the homepage to participate in promotional activities such as bargain hunting and group buying.

• <android.permission.RECORD_AUDIO>: Access the recording function, with user authorization, for sending voice inquiries about relevant product information to customer service before purchasing goods.